TJW Direct Logistics

Website and service terms

Important: these are placeholder website terms only. Courier trading terms should be reviewed by a UK solicitor and aligned with your insurance before accepting bookings.

Last updated: 21 June 2026

1. Company details

TJW Direct Logistics. Company number: [COMPANY NUMBER]. Registered address: [REGISTERED ADDRESS].

2. Website information

The website provides general information about our services. A booking only becomes binding when the collection, delivery, price and relevant instructions have been confirmed by TJW Direct Logistics.

3. Collection targets

The stated 30–60 minute collection period is a target, not an absolute guarantee. The confirmed time depends on driver availability, location, traffic, weather, access restrictions and other circumstances outside our reasonable control.

4. Customer responsibilities

The customer must provide accurate addresses, contact details, dimensions, weight, contents, handling requirements and delivery deadlines. Goods must be correctly packaged, labelled, legal to carry and suitable for the agreed vehicle.

5. Restricted and dangerous goods

Dangerous, prohibited, controlled, high-value or unusual goods must be declared before booking. We may decline any consignment that cannot be transported lawfully, safely or within the terms of our insurance.

6. Airside and customs services

Unless specifically agreed in writing, the service does not include airside access or customs clearance. The customer is responsible for arranging an authorised airport handover point and any necessary customs formalities.

7. Delays and access

We are not responsible for delay caused by inaccurate information, inaccessible sites, waiting for contacts, security checks, customs procedures, road closures, severe traffic, weather or other events outside our reasonable control.

8. Charges

Charges are confirmed before dispatch where reasonably possible. Additional waiting time, route changes, failed collections, failed deliveries, tolls, parking or customer-requested changes may incur further charges where agreed.

9. Liability and insurance

Liability, claims procedures and goods-in-transit cover must be governed by the full trading terms issued with each booking. Customers should declare any special value or insurance requirement before the job is accepted.

10. Governing law

These website terms are governed by the laws of England and Wales, subject to any mandatory legal rights that apply.

11. Contact

Telephone: [MOBILE NUMBER]
Email: [EMAIL ADDRESS]